TGDELIVERY
The Depot Service Register

SERVICES FOR THE
DISPATCH DESK

Six platforms built at one orange desk in Maidstone for the courier fleets and shop owners who keep a town moving. Choose the loop you need, or let the desk run your whole round.

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What The Desk Does

Six services, one smooth round

Every platform below solves a job that happens between the label printing and the doorstep. TGDelivery builds each one to behave like good depot staff: quiet, predictable and always where the parcel is.

SVC
SAME DAY

SVC-101 Same Day Dispatch Coordination

When a parcel scans in, the clock starts. Same Day Dispatch Coordination matches the job to the nearest free rider and books a depot slot in under ten minutes. The desk holds the thermal bag, chases the label and answers the shop owner when a perishable load needs a guarantee. Coordination software triages urgent loads ahead of routine drops, keeps a live board of available bikes, and confirms collection with a single tap. Local shops and spare part suppliers lean on the service because a promise kept at 11am becomes a customer who returns by three.

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SVC
LOCKERS

SVC-202 Parcel Locker Management

A parcel locker is a doorman who never tires. Parcel Locker Management provisions a bank of orange steel doors, assigns compartments on scan, and emails a collection code the moment the parcel is stowed. Management covers the full life of the locker wall: door health monitoring, capacity balancing across peak season, reassignment when a customer delays, and simple reports for site owners. Retailers free their counter staff from box mountains while residents collect on their own schedule. Every door reports open and closed events, so lost parcel disputes become a thing a hand stamp used to resolve.

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SVC
ROUTES

SVC-303 Route Optimisation Platforms

Route Optimisation turns a column of addresses into the shortest rideable line. The platform reads live traffic, school run windows, bridge widths and charge levels, then prints a sequence that saves battery and miles on every loop. Planners watch the whole fleet while each rider follows the single best path on their phone. The platform learns which doors take time and which are always ready, then folds that knowledge back into the next morning plan. Less re-riding means fewer charges, earlier finishes and a courier fleet that treats a town edge to edge each day without doubling back.

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SVC
POD

SVC-404 Proof of Delivery Systems

A parcel is only ever delivered once a hand has signed for it. Proof of Delivery Systems capture a stamped photograph, a fingertip signature and an automatic time and location on every handover. The shop owner sees a live green tick the second the door closes, and both parties hold an unarguable record of who carried the parcel and where it landed. If a label goes to the wrong neighbour, the desk can trace the scan history to the blink and arrange a correction on the returning loop. Clean records also make disputes, refunds and insurance claims straightforward to close.

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SVC
TELE

SVC-505 Fleet Telemetry Dashboards

Every electric courier bike in the bay reports battery, speed, position and load status back to one dashboard. Fleet Telemetry draws a live map of where each rider is and how much capacity remains, so the planner knows who can take the next loop and who must return to the charge rail. Battery wear is tracked to schedule maintenance before a bike dies roadside. Telemetry also coaches safer riding with gentle alerts, protects the bikes from theft with geo fences, and gives the depot owner a single screen instead of a rack of notebooks at shift close.

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SVC
RETURN

SVC-606 Returns Collection Programmes

Crossed couriers travel too, and a good returns loop keeps a shopper for life. Returns Collection dispatches a rider to a customer doorstep, scans the returned item, and sends it back to the right shelf by the next neutral run. The programme manages the return window, issues the collection code, prints the reverse label and credits the shop the moment the box scans into the depot. Shops avoid crowded counters while retailers keep their promise to make exchanges painless. A return handled kindly is often the delivery a customer remembers best.

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How Every Job Starts

A ten minute process, end to end

ROUTE SHEET PROCESS · MAIDSTONE DEPOT
1 SCAN

Your parcel reads in and wins a queue place on the desk.

2 PLAN

Route and locker optimisation pick the cheapest safe path.

3 COURIER

The nearest free rider takes the thermal bag and the ledger.

4 DELIVER

Signature and photo close the waybill on the doorstep.

5 REPORT ROUND CLOSED

You watch the green tick and the invoice lands the same night.

Ready to route the whole town?

Speak to a planner at TG DELIVERY GROUP LTD about same day delivery for your shop, depot or trade counter across Kent and the South East.

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