Effective 7 September 2026 · These terms govern every order, booking, account and platform use supplied by TG DELIVERY GROUP LTD, the company that trades its delivery platforms under the developer identity TGDelivery.
Please read this agreement carefully before you book a courier, open an account, manage a parcel locker or run software on a fleet. By using our services you agree to be bound by this document. The registered address of the company is 17 Rawdon Road, MAIDSTONE - ME15 6PT, United Kingdom (GB).
These Terms of Service set out the rules that apply whenever a person or business uses the platforms, websites and courier services provided by TG DELIVERY GROUP LTD, which operates under the developer identity TGDelivery from dispatch desks in Maidstone. They sit alongside the Privacy Policy, which explains how the personal data connected to a delivery is handled, and together the two documents form the whole agreement between you and us.
The agreement covers a dispatch desk where local fleets are coordinated through computer systems design services in the professional, scientific and technical sector. That includes booking a rider, making a drop, holding a parcel in a locker, watching a live route and raising or receiving a return. Where the platform includes simply written notes, dashboard labels and rider messages, those notes are part of the working interface and do not override the clearer rule above them.
Nothing in these terms removes a right you hold under the laws of the United Kingdom that cannot be waived by contract. Where a conflict arises between this document and a shorter notice shown on a device, the rule that gives you the greater protection wins.
Throughout these terms the following words carry the meaning given here. User means any person who browses a website, books a courier, opens an account or operates a parcel locker. Sender means the shop, supplier or household that hands a parcel to us. Recipient means the person or business intended to receive that parcel. Rider means the courier driver or rider in your local fleet who performs a delivery. Parcel means any item, box, package, envelope, food order or document that travels on our platforms.
Platform means the website tgdelivery.buzz together with the rider application, the shop portal, the locker system and the dispatch dashboard. Service means any single capability described in Section 5. Order means a request you place through the platform. Fees mean the amounts published for the service you choose, shown at the point of booking unless these terms say otherwise.
The words we, us and our refer to TG DELIVERY GROUP LTD registered at 17 Rawdon Road, MAIDSTONE - ME15 6PT, United Kingdom (GB), and the word you refers to the user bound by these terms.
By creating an account, placing a booking, ticking an agreement box or continuing to use the platform after a reasonable opportunity to read these terms, you confirm that you accept them and that you have the authority to bind any business on whose behalf you act. If you use a service for a company, you confirm that you are authorised to agree to these terms for that company.
We may revise these terms from time to time to reflect a change in the law, a new service or a fairer way of writing a rule. When the change matters, we give reasonable notice through the platform or by email and set a date from which the new edition applies. Continued use after that date means you accept the revised terms.
If you do not agree to be bound by the terms currently posted, please do not place an order or open an account. Reading a public page alone does not form a contract, and you may exit the platform at any time before you confirm a booking.
To book a courier, manage a locker bank or operate a fleet dashboard you must open an account with accurate details. You agree to provide a genuine name, a working email address and, where required, a real business name and address, and to keep that information up to date. A false account undermines the very trust that makes a delivery possible.
You must be old enough to enter a binding contract in the place where you live to open an account, and accounts are for one registered business rather than shared blankets across unrelated companies. You are responsible for everything done under your sign in, so you must protect your password and notify us without delay if you suspect misuse.
We may decline to open an account, freeze an account or demand reasonable identity checks where the law, fraud prevention or the safety of a rider requires it. We will tell you the reason unless telling you would prejudice the prevention or detection of crime.
TG DELIVERY GROUP LTD provides last mile delivery coordination and courier dispatch for local fleets, designed as professional, scientific and technical computer services. The core service routes a parcel from a sender to a recipient through the fastest safe line, with a rider, a label and proof of delivery at every step.
Around that core sit supporting services. Parcel locker management keeps a wall of secure orange doors provisioned and reported. Route optimisation platforms plan the shortest rideable sequence across a shift. Proof of delivery systems capture a photograph and a signature. Fleet telemetry dashboards watch battery, position and load. Returns collection programmes carry unwanted goods back to the right shelf.
You can buy these services as a whole round that includes every element or as separate tools for a fleet you already run. The exact scope of each purchase is described on the relevant service page and, where it matters, confirmed in your order summary before payment is taken.
An order is formed when you add a pick up, a drop or a service to your basket and we confirm acceptance by email or on the dashboard. Unless we state otherwise, our confirmation is the point at which a binding contract exists, and until that confirmation either side may treat a proposed order as unconfirmed.
When you order we ask for the information the job honestly needs: the parcel contents in broad terms, the pick up and delivery addresses, a contact number and a desired window. Providing a wrong address is your responsibility, and an incorrect address may delay the round or incur an additional fee for the correction ride.
You may cancel an order before dispatch in the way the platform displays. Where a rider has already left or a parcel has already been collected, our normal policy allows no refund because the service has begun, except where consumer law requires otherwise for a specific purchase.
A courier desk has rules about what may ride in a thermal bag, and yours are set out here so that neither side is surprised at the doorway. Hazardous, flammable, explosive or pressurised goods, illegal substances, counterfeit goods, live animals that are not approved, weapons and goods that could injure a rider or corrupt another parcel are prohibited.
Perishable food and temperature sensitive goods may be carried where the environment supports it, but you must label them clearly and accept that a delay caused by the recipient, the weather or a closure may affect freshness. Valuables, cash, legal documents and items of unusual worth should be declared at booking so we can apply the right care and the right cover.
If you send a prohibited item and it causes injury, damage or a seizure, you are responsible for the consequences. Where we discover a prohibited item mid route, we may stop the round, secure the item and hand the matter to the authorities rather than complete the delivery.
You agree to provide accurate booking information, to prepare parcels for safe transit with firm wrapping and clear labels, and to make sure a person is reachable at the pick up and delivery points. A parcel is not a mystery; a sender who leaves no contact detail slows the whole desk.
If a recipient is not present, you authorise our standard handling, which may include a doorstep attempt, a return to a collection point, a parcel locker drop or a further courtesy call, always following the instructions you left at booking. Where you place delivery instructions in the notes field, you are responsible for the truth of those instructions.
You must not use the platform to send a parcel that breaches the law or the rights of another person, and you must not attempt to interfere with our systems or another users data. Honest dealing keeps the depot running, and we exercise the rights set out in Section 17 where these duties are broken.
The fee for a round or a service is the amount shown in your order summary before you confirm. Fees may vary by distance, urgency, parcel size and the number of locker or proof of delivery steps, and the summary always reflects those factors clearly on the line before you pay.
Payment is due at booking unless we have agreed in writing that you will settle an invoice. Where an invoice applies, payment falls due within the period printed on it and we may charge the recovery cost reasonably incurred if you pay late. We take payment through secure providers and do not store your full card number on our own systems.
We may adjust published fees from time to time, but a confirmed order is honoured at the price shown when you placed it. Any surcharge for a correction, a remote area or an abandoned attempt is disclosed before we charge it, apart from a charge that the law says can be recovered without notice.
Parcel lockers are for the secure, short term storage of items awaiting collection. When a rider stows a parcel, the intended recipient receives a collection code and a window. You agree to collect the parcel within the window shown so that the compartment returns to the active pool for the next round.
If a parcel remains uncollected past the stated window, we follow our published recovery steps, which may include a reminder, a change of assignment or removal of the item to a collection point or return to the sender. We are not responsible for the freshness of a perishable that a recipient leaves in a locker beyond the advised window.
Locker users agree to obey the on screen instructions, not to force a door, not to remove another persons parcel and to report a faulty compartment to the desk. The locker bank is monitored for safety and theft, and deliberate misuse may result in a report to the police as well as the loss of your locker access.
We carry each parcel using reasonable care and skill and confirm completion with proof of delivery, normally a photograph or a signature together with the time and place. Once that proof records a handover to the intended recipient, the named drop, a representative at the address or a secure locker, the delivery duty is treated as fulfilled.
Delivery times quoted at booking are estimates rounded on live conditions rather than guarantees, except where we sell an explicit timed delivery product and state a penalty for missing it. Where a force majeure event, such as severe weather, road closure or a power fault, disrupts the network, we make every reasonable effort but cannot promise the original estimate.
If a recipient cannot be found at the door, we follow the instructions you set and leave an honest record of every attempt. A single clear attempt with an accurate record, followed by your chosen fallback, meets the standard described here and in the fee table.
Our returns collection programme sends a rider to collect an unwanted or faulty item and carries it back through the neutral run to the right shelf. The sender ordering the return provides the collection address, the window and any authorisation needed, and receives a proof of collection at the door the same way a delivery is proven.
If a parcel is genuinely lost, damaged during transport through our failure, or undelivered through our default, the rules in Section 15 apply and you may claim under the level of cover you selected at booking. Always keep the waybill number, because it is the key that opens any claim with the desk.
We do not treat a failure caused by an unavailable recipient, a wrong address, a prohibited item or a force majeure event as our default. Where neither party is at fault, we return the item to the sender or share the cost of its recovery fairly between the reasonable options.
The platform, its source code, its designs, its courier themes, its RIDER ORANGE identity, its documentation and the content of our pages belong to TG DELIVERY GROUP LTD or its licensors and are protected by the applicable rights. We grant you a limited, non exclusive, personal right to use the platform for your own deliveries, which stops the moment your access ends.
You may not copy, sell, resell, scrape, reverse engineer or build a competing service from our platform, nor remove a mark of ownership from any label or screen. Content you upload, such as a delivery instruction or a shop name, remains yours, and you give us the narrow permission needed to process it for the delivery you have asked us to make.
We welcome fair mention of the brand, but we ask that any reference is honest and does not imply an endorsement you do not have. If you would like to use our logo or our platform in a way this section does not plainly allow, ask us at assist@tgdelivery.buzz rather than assume.
The personal data we collect to run your round is handled under the Privacy Policy, which is part of this agreement. You agree that the details needed to complete a booking, such as sender and recipient contact information and location, may be processed by us and by the riders in the fleet as described in that document.
You are responsible for the accuracy and lawfulness of the personal data you hand to us about a recipient, and for making any disclosure to that recipient that the law requires. Where you use telemetry or proof of delivery tools about your own fleet, you confirm you hold the authority to do so.
Nothing in these terms lets us sell your data, and your rights to see, correct, erase and object are written fully in the Privacy Policy. This section simply records that the two documents are read together as one agreement.
Nothing in these terms limits or excludes liability that the law does not allow us to limit or exclude, such as liability for death or personal injury caused by our negligence, for fraud, or for any matter a consumer has a non waivable right to claim. We carry out our services with reasonable care and skill as a courier desk should.
Subject to that, our total liability for a claim that arises from a delivery is limited to the value of the lost, damaged or undelivered parcel up to the level of cover you selected, plus the strict return of the fee for that parcel. We are not liable for indirect loss, loss of profit or loss of opportunity that flows beyond the offending parcel itself, because demand forecasting does not follow a box.
Any claim must be made within the period the law allows and, for a damaged parcel, ideally with the supporting photo captured at the doorstep. Keeping the box, the packaging and the label helps us settle a claim quickly and fairly, and we will make our enquiry promptly once a claim is opened.
You agree to indemnify us against claims, losses and reasonable costs that arise because you breached these terms, sent a prohibited item, supplied a false address or instruction, or interfered with our systems or another users data. The duty is limited to where your action caused the harm and does not extend to our own negligence.
Where a claim is shared between your fault and a third party action, we apply the indemnity only to the share caused by you. We will keep an affected parcel record and settle a claim through the normal course after an honest account on both sides, because a desk that blames first is a desk that never learns.
We may suspend an account or a booking where we reasonably need to investigate fraud, abuse, a prohibited item or a threat to a rider, and we will release the account as soon as the enquiry allows. Persistent or serious breach of these terms may lead to our terminating the agreement with reasonable notice or immediately where urgent.
On termination your right to use the platform ends, your account is closed, and any orders already accepted continue under these terms until the parcel reaches its destination so that no item is abandoned on a doorstep. Outstanding fees remain payable for work completed before termination.
You may close your own account at any time by telling the desk at assist@tgdelivery.buzz. Where it is fair, we will wind down active rounds safely and confirm that your data is handled under the retention rules in the Privacy Policy.
These terms are governed by the laws of England and Wales. If we cannot resolve a difference through the friendly channel of the desk, the competent courts of England have jurisdiction, although nothing in this clause removes a consumer right to bring a claim where they live.
If any part of these terms is found to be invalid, that part is severed and the rest remains in force. A delay in enforcing a right is not a waiver of it, and the headings used throughout are for ease of reading only and carry no legal meaning.
We issue notices through the platform or by email to the address on your account, and you may write to us at TG DELIVERY GROUP LTD, 17 Rawdon Road, MAIDSTONE - ME15 6PT, United Kingdom (GB), by email at assist@tgdelivery.buzz or by phone on +15707341479. The developer identity TGDelivery maintains this document for the Company, whose registered office is the address shown above, and the edition posted when you place your order governs your booking.
© 2026 TGDelivery / TG DELIVERY GROUP LTD